Luca Dogliotti
I am a highly skilled and accomplished ICT End User Senior Service Specialist with a proven track record in project management. I have a deep understanding of end user computing needs and extensive experience in delivering successful projects within the IT field. My goal is to provide exceptional service and support to end users while effectively managing projects to ensure their timely completion and successful implementation. I face new challenges with strength and have high potential to exceed. I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with.
Project Manager
As an IT Project Manager, I am responsible for overseeing and managing the successful completion of IT projects within an organization. With combination of technical knowledge, project management skills, and leadership abilities.
Consultancy
Expert IT consulting for businesses – strategy, infrastructure, security, and support.
Service Manager
Oversees IT operations, ensures service quality & efficiency.
IT Support
Resolving technical issues, assisting users, and maintaining systems.
Cloud Solutions
Cloud solutions to store and share files between user or organization, Cloud backup solution, Ex: Office 365 Admin Panel, DropBox, OwnCloud etc…
Network Administration
Network design, Network security and Server configuration, such as mail Server, Domain Controller, Routers, Remote Control etc…
Education
Master -Digital Transformation Politecnico di Torino
BSC (HONS) Computer System and Networks London South Bank University
Course of Developing of Web System and Network System
Diploma of Telecommunication and Electronic
Certified
M203451 Administering Microsoft Exchange Server 2016
M206972 Deploying and Managing Windows 10 Using Enterprise Services
Linux System fundamentals
M20688 Supporting Windows 8.1
Microsoft Certificate on “Server Virtualization with Windows Server Hyper-V and System Center”
OS X Support Essentials “Supporting and troubleshooting OS X Mountain Lion”
European Computer Driving License ECDL
MSP Windows 2000 server
ITIL Foundation Certificate in IT Service Management
Technical Skills
Operating systems: Windows client “7, 8, 8.1, 10”, Windows server 2000-2008-2012- 2012R2”, Linux “Kali–MintCentOS-Debian”, Apple OS
Applications: Microsoft Office 2013, GIMP2, Altaro Hyper-V Backups, WordPress, RD WebAccess, BackupExec, Exchange server 2010,
Active Directory & Group Policy, Hyper-V and Cluster Manager, Draytek &PfSense Firewall, Office 365, Unifi WIFI system, CISCO Telepresence TMS/CMS/CMM, Google Meet Digital Events